We use Courier Post (Express Couriers Limited) for all domestic deliveries. Orders are usually be delivered within 24 hours, if placed before 3pm on standard business days. Products temporarily out of stock will be shipped within 2 working days. Packages sent to remote areas may take up to 2 working days.
Gotink only delivers to addresses within New Zealand.
If you would like to cancel your order before it has been shipped, please get in contact with us as soon as possible. You can do so by phoning Kallum on 021 2349758 during business hours, or email us through the contact us page. A full refund will be issued to the same credit card used on checkout.
If you are unhappy with your purchase you can return the item(s) within 7 days of receipt. Just get in contact with us and we'll send a courier ticket via email. Products must not be opened and must be in a resaleable condition. If there is any damage to the packaging or product, it may incur a restocking fee.
Hassle-Free Money Back Guarantee
Where you are not satisfied with the quality of any products we are happy to replace or refund your purchase. We are completely confident with the quality of our products, please get in contact with us if you do not share this confidence.
All personal details provided by you as a customer are transferred to our server through what is called a Secure Socket Layer (SSL) - and to show it off we have a big green bar at the top of your browser when making a purchase. This process encrypts and decrypts data, protecting it from third parties. This gaurantees that your personal details are kept safe.
Credit Card Details
Gotink never comes into contact with your credit card details. They are transmitted directly and securely to Payment Express, our payment gateway provider. This process has been designed to provide a safe environment for credit card payments for your peace of mind.
What information do we collect?
We collect your delivery and contact details when you place an order. When you contact us via our contact form, we collect the information you input.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To process transactions
- To administer a contest, promotion, survey or other site feature
- To send periodic email. (The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.) Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email deemed by us to be promotional.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
Yes, cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.